Create one visible source of truth for demand and approved work before building heavier governance.
Deliverables
- Intake request table or list with required fields and triage status model.
- Requester intake form with save draft and submit behavior.
- PMO triage queue with scoring, decision reason, owner, and aging views.
- Project charter record linked to approved intake.
- Sponsor approval workflow with revision loop and approval history.
Build activities
- Run a working session to define request types, sponsor roles, intake questions, and required triage decisions.
- Build the intake data model first, then add requester and PMO views.
- Create two to three sample requests from real historical demand so stakeholders can react to something concrete.
- Add confirmation, clarification, and decision notifications before expanding reporting.
- Move approved requests into charter records so intake does not become another static spreadsheet.
Exit criteria
- Every new request can be submitted through one intake experience.
- The PMO can see unassigned, aging, and high-priority demand in a queue.
- Approved intake creates or links to a charter record.
- Sponsors can approve, reject, or request revision with comments.
- Basic intake and charter metrics are visible in Power BI or a simple dashboard.
Adoption risks to watch
- Too many intake fields will push users back to email.
- Unclear sponsor ownership will stall approvals.
- If decisions are not communicated automatically, users will assume the portal is a black hole.