Intake and triage
Capture demand in one place, score it consistently, and route it to the right reviewers before work becomes shadow delivery.
Status model
- Draft
- Submitted
- Clarification Requested
- Ready for Triage
- Approved for Charter
- Deferred
- Rejected
Power BI measures
- Intake Count = COUNTROWS('Intake Requests')
- Average Triage Days = AVERAGEX('Intake Requests', DATEDIFF('Intake Requests'[Submitted Date], 'Intake Requests'[Decision Date], DAY))
- Aging Requests = COUNTROWS(FILTER('Intake Requests', ISBLANK('Intake Requests'[Decision Date]) && 'Intake Requests'[Submitted Date] < TODAY() - 7))
- Approval Rate = DIVIDE([Approved Requests], [Decided Requests])
Dataverse tables
- bv_intakerequest
- bv_scoringcriterion
- bv_triagedecision
- bv_communicationlog
Choices
- bv_requesttype
- bv_intakestatus
- bv_complexity
- bv_triagedecisiontype
Primary demand record submitted by business users and triaged by the PMO.
| Field | Type | Required | Notes |
|---|---|---|---|
| Title | Single line text | Yes | Short request name used in queues and reports. |
| Request Type | Choice | Yes | Project, enhancement, automation, report, process improvement, support. |
| Business Unit | Choice or lookup | Yes | Use a lookup when departments need owners, sponsors, or reporting attributes. |
| Sponsor | Person or lookup to Contact/User | Yes | The accountable business sponsor. |
| Problem Statement | Multiple lines text | Yes | Capture the business pain in plain language. |
| Expected Benefit | Currency or number | No | Use text early if benefits are qualitative. |
| Complexity | Choice | Yes | Low, Medium, High. Feed scoring and routing. |
| Priority Score | Number | No | Calculated from weighted criteria; avoid manual entry when possible. |
| Current Status | Choice | Yes | Draft, Submitted, Clarification Requested, Ready for Triage, Approved for Charter, Deferred, Rejected. |
| Decision Reason | Multiple lines text | No | Required when rejecting or deferring. |
Relationships
- One Intake Request can create one Project Charter.
- Many Triage Decisions can relate to one Intake Request.
- Many Communication Log rows can relate to one Intake Request.
Recommended indexes
- Current Status
- Business Unit
- Sponsor
- Submitted Date
- Triage Owner
- Decision Date
Configurable scoring rubric so the PMO can change weights without editing the app.
| Field | Type | Required | Notes |
|---|---|---|---|
| Criterion Name | Single line text | Yes | Strategic alignment, benefit, urgency, risk, complexity. |
| Weight | Number | Yes | Use whole numbers that total 100 across active criteria. |
| Score Guidance | Multiple lines text | Yes | Explains what low, medium, and high scores mean. |
| Active | Yes/No | Yes | Deactivate instead of deleting to preserve history. |
Relationships
- Scoring Criteria is referenced by triage scoring controls.
Recommended indexes
- Active
- Sort Order