Daily support
Keep the system healthy during normal operation.
- Review failed flows each morning.
- Check unassigned intake requests.
- Review overdue approvals and escalations.
- Confirm status shells were created for the period.
- Monitor user questions and recurring friction.
Common fixes
Known fixes for predictable operational issues.
- Reassign approval when sponsor is out.
- Refresh connection reference after credential changes.
- Reopen clarification request when requester updates wrong field.
- Correct status record marked current incorrectly.
- Repair missing project lookup on RAID or status records.
Escalation path
When support should move from PMO admin to technical owner.
- Flow fails repeatedly after retry.
- Security role exposes incorrect records.
- Power BI refresh fails after schema change.
- Production data requires bulk correction.
- Approval or gate history is missing.