Escalate demand
When intake needs leadership attention.
- Strategic request with unclear sponsor.
- High-value request blocked by missing information.
- Duplicate demand across departments.
- Rejected or deferred request disputed by sponsor.
PMO escalation
PMO decision and escalation playbook
Escalation triggers and decision record requirements for PMO governance.
Escalate delivery
When active work needs sponsor or governance attention.
- Critical risk exposure exceeds threshold.
- Gate exception follow-up is overdue.
- Issue blocks launch or compliance commitment.
- Change request impacts approved baseline.
Escalate reporting
When status and executive visibility are unreliable.
- Repeated missed status updates.
- Health rating conflicts with RAID data.
- Decision needed has no owner.
- Benefit tracking is missing after launch.
Decision record requirements
Every escalation should leave a record.
- Decision needed
- Options considered
- Recommendation
- Decision maker
- Decision
- Decision date
- Rationale
- Follow-up owner