Step 1Business requester
A department submits a new automation request
Action: Completes the intake form with problem statement, sponsor, expected benefit, complexity, timing, and attachments.
System behavior
- Creates an Intake Request record
- Sets status to Submitted
- Sends confirmation to requester
- Posts new demand to the PMO triage queue
Proof point: The PMO can see the request without searching email or Teams threads.
Step 2PMO intake lead
The PMO triages and approves the request for charter
Action: Reviews completeness, assigns score, captures decision reason, and marks the request approved for charter.
System behavior
- Creates a triage decision row
- Copies key fields into a Project Charter shell
- Notifies the requester and sponsor
- Updates the intake funnel
Proof point: Demand is converted into a governed work candidate without duplicate entry.
Step 3Business sponsor
The sponsor approves the charter
Action: Reviews scope, value, assumptions, risks, and success measures, then approves with comments.
System behavior
- Writes approval history
- Creates the project record
- Opens the first lifecycle stage
- Notifies the project manager
Proof point: The project begins with sponsor alignment and a traceable approval.
Step 4Project manager
The project submits a gate review
Action: Completes stage criteria, links required evidence, and submits the gate for approval.
System behavior
- Routes the gate decision
- Records approver comments
- Moves stage when approved
- Creates exception action if approved with exception
Proof point: Lifecycle movement is based on evidence rather than informal status updates.
Step 5Risk owner
A risk becomes critical and is escalated
Action: Updates probability, impact, mitigation plan, and escalation flag on a project risk.
System behavior
- Calculates exposure
- Posts alert to sponsor and PMO lead
- Creates escalation record
- Adds owner action with due date
Proof point: High exposure is visible before it becomes a surprise executive escalation.
Step 6PMO reporting lead
Executives receive portfolio reporting
Action: Publishes current status updates and sends the weekly digest.
System behavior
- Refreshes Power BI
- Groups red and yellow projects
- Lists decisions needed
- Sends stakeholder digest
Proof point: Leadership sees exceptions and decisions needed without opening operational lists.